Monday I was in Kamloops, British Columbia to train a group of managers on lightening up their workplace with employee recognition. As an employee of the Carrot Culture at OC Tanner Company, I’m out doing this A LOT. This particular group of leaders represented all sorts of departments at BCLC (BC Lotteries), the Crown Company responsible for all gambling in BC (casinos, lotteries, gaming machines, et al.).

Typically when we come in and launch a new recognition program, the IT department is the last to adopt/use/care about it. To my great surprise and pleasure I found quite the opposite at BCLC. Dan Lacey heads up their IT department and he is a rabid recognition champion. The rest of the departments look to him for ideas and inspiration on how to celebrate and praise their workforces.

Details on exactly HOW he does it will come shortly, but for now just know that Dan’s department’s engagement scores are typically 20-30 points higher than the next highest department in the company! Retention, satisfaction and productivity all follow the same pattern. Dan understands that building a culture where people can just be people, where fun is regularly had, and where employees’ contributions are acknowledged is the fastest and most sustaining way to achieve success.

Shortly, I will post some video of Dan explaining a few of the things he’s done over the years to gain such ridiculous engagement scores. Check back in a day or two.

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